Returns & Exchanges

At Govee, we want you to be completely satisfied with your smart lighting experience. If you are not satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your Govee account to submit a return request with your order number and reason for return.

• 2.
  Prepare the Package

  Ensure the product is in its original packaging with all included accessories and manuals to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided return shipping label to your package and drop it off at the designated carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship your replacement within 7-10 business days.